Lookers Volkswagen Preston has received an award for outstanding customer service by Motability.
The nationwide awards programme is designed to reward best practice and ensure all Motability customers receive exemplary service across the scheme’s national dealer network. The awards are judged on how this scheme is delivered and is assessed through customer feedback and performance review.
Lookers Volkswagen’s dedicated Motability Specialist Jayne Allred has worked in the automotive industry for more than 30 years, and is trained to help customers choose the right vehicle for their individual needs.
She said: “It’s wonderful for the team to be recognised in this way in what is a hugely important part of what we do. As a trained Motability specialist, I’m always on hand to help customers find their perfect car, making any adaptations they need for comfort and convenience. It’s great to know that the work we do can make a positive difference to people’s lives.”
The dealership, located near Deepdale Retail Park on Blackpool Road, Preston, was recently transformed with a major investment of £2.1m from Lookers, opening to the public in June.
John Cuthbertson, franchise director at Lookers Volkswagen, said: “I’m thrilled on behalf of the team at Lookers Volkswagen Preston, who are incredibly proud to win this Motability Dealer award in recognition of their work with the scheme, which is renowned for its high standards.
“We look forward to continuing our award-winning approach to business and customer service and to welcoming many more Motability customers through our doors.”
James Horne, dealer partner relationship manager at Motability Operations Ltd, said: “The focus of these awards is to thank our dealer partners for providing a consistently positive customer experience, after all, they are often the first point of contact for our customers.
“It’s important for us to recognise our dealer partners who go above and beyond when representing the Motability Scheme and highlight those who are setting a great example of how to do it well, like Lookers Volkswagen Preston. Many congratulations to them on their award.”
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